WHERE DO OUR PRODUCTS COME FROM?
All of our seafood are sourced from over 20 coastal regions around the world. We only use premium quality raw material to meet the needs of our clientele.
DO YOU HAVE AN ORDER TIMEFRAME?
Yes, we do. A new box selection for each location with be posted on Thursday at 4 PM. Our selections close two weeks later on Tuesday at 4 PM. Your order will be available for pick-up on Thursday or Saturday the following week of your purchased order.
HOW DOES THE ORDERING PROCESS WORK?
First, select the location where you will pick up your boxes, then select the products you will be purchasing. Once your order is confirmed, you will receive an email message notifying you that a staff member will call you to schedule your pickup appointment.
CAN I PICK UP MY BOXES WITHOUT SCHEDULING AN APPOINTMENT?
In order to provide the best customer services and for the safety of our employees, we cannot accept walk-in customers. Please contact us if you do not receive a phone call from us within 48 hours after placing your order.
HOW DOES THE CURBSIDE PICK UP WORK?
For the safety of our employees and yours, we ask that you to stay in your vehicle. A staff member will greet you at your car and request your confirmation number and name on the order. Our staff will retrieve your order, bring you a copy of your invoice, and place your boxes in an area you designate (truck bed, back seat, etc.).
Staff will open boxes for your inspection to verify contents and amounts. In all of this, we ask for your cooperation in helping us to maintain social distancing and to wear a face mask.
WHAT HAPPENS IF I AM LATE FOR MY PICKUP APPOINTMENT?
We will give you a 30-minute window to pick up your order. However, in the event that delays occur, please call us and we will do our best to reschedule your pickup time.
CAN I CANCEL MY ORDER?
All sales are final, no cancellation, no return, no refund. If you have any questions about our sales conditions, please contact us.
WHAT IS YOUR REFUND POLICY?
We want to do our best to meet your satisfaction and needs. To prioritize the health of our staff here at the CMU ʻOhana, we do not allow refunds after boxes have been delivered.
For assistance on product errors and other questions, call us at our regional locations:
- Hilo Fish Company: Hilo, Pahoa, Honokaʻa, Los Angeles
- Kona Fish Company: Kona, Kohala, Waimea
Phone: (808) 326-7708
- Tropic Fish Hawaiʻi: Honolulu
- Tropic Fish Maui: Kahului
- Tropic Fish Kaua'i: Lihu'e